Frequent Asked Questions on Sports Betting and Online Gambling
Where is DIAMOND SPORTSBOOK located?
Diamond Sportsbook International (DSI) is the leader in providing safe, legal and secure online gambling on nfl football, college football, horse racing, basketball, mlb baseball, hockey, NASCAR, boxing or any of your favorite sporting events from any location in the world.
You will save time and money with our state-of-the-art online sports betting center. Our streamlined online gambling process makes it fast and easy for you to bet on sports. Your winning wagers are credited to your sports betting account moments after the game concludes. We offer same-day payouts to anywhere in the world! When you bet on sports with Diamond Sportsbook and Casino, you have one account number for sports betting in the sportsbook, online casino gambling in the Diamond online casino, thoroughbred and quarter horse racing, and our automated online office pools system.
You can join online or call us TOLL FREE @ and a DSI representative will assist you. JOIN now and find out how fast and easy it is to gamble online while receiving the best in service, bonuses and convenience of payouts. ame and password, how can I recover them?
Simply email us at cos or call toll free .
How do I deposit money in my DIAMOND account?
DIAMOND offers a wide variety of methods to deposit funds into your online gambling account. For a complete listing and description of deposit methods, please see our Depositing Funds section.
How do I withdraw money from my online gambling account?
DIAMOND offers a wide variety of methods to collect your gambling winnings. For a complete listing and description of withdrawal methods, please see our Withdrawing Funds section.
What are the currencies that DIAMOND SPORTSBOOK accepts?
Bet with DIAMOND in one of 7 currencies. US Dollar, Canadian Dollar, EURO, GBP, Danish Krone, Swedish Krona, or Norwegian Krone.
Is my personal information secure?
DSI strives to ensure the integrity and security of its client's personal information by using the most
advanced security technology available. We have enlisted the services of Prolexic Technologies to
provide us with their patented Intrusion Prevention Network (IPN), a secure internet infrastructure
designed to protect us against any network attacks. Our clients can be confident that any transaction
you make online, as well as your personal data, will remain completely confidential.
Account Security: DSI keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to customerservice.
Customer Information: Diamond Sportsbook International collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.
Account Security: DSI keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to customerservice.
Customer Information: Diamond Sportsbook International collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.
Are there any restrictions to gamble online with Diamond Sportsbok?
DSI is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of online gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.
Do I have to pay taxes on my winnings?
DSI does not, and will not, provide any details regarding your 2BetDSI account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.
I am having difficulties with my sports betting account. What should I do?
Contact us via email at Customer Service or call toll free and our customer service staff will be happy to assist you.
FAQ - BettingTOP
What are the different types of bets DIAMOND offers?
DSI offers the widest variety of wager types and propositions including:
- Sides, totals, parlays, teasers, if-bets, reverses, futures, money lines, buying points and more.
- NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, “Lay Six” pleasers, special teasers, propositions
- NBA: 1st & 2nd Halfs, Quarter lines, team totals, special teasers, propositions
- NHL: Canadian line, puck line, money lines, period lines, grand salami, and more.
- MLB: 1st & 2nd Halfs, run lines, 2½ run lines, alternative run lines, propositions – total hits, runs & errors, team strike out match-ups, team to hit more home runs, team to score first, will there be a score in the 1st inning?, individual team totals
- NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions
- Golf: pick the winner, match-ups, stroke lines, tournament propositions
- Boxing: money lines, over or under, pick the round, decision propositions
- Tennis: individual odds to win, match-up odds
- Nascar: pick the winner, match-ups, top three, future bets, propositions
- Horses: win/place/show, daily doubles, exactas, house Q's, propositions
Which sports can I bet on?
DSI offers sports betting and online wagering on all major sporting events, including Pro Football, basketball, baseball, hockey, soccer, tennis, NASCAR, golf, horse racing, boxing, rugby, Formula 1 racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV, and more. For a complete listing of what sports are currently available for wagering, see our live betting lines.
How do I place a bet?
You may place a wager either online or over the phone using your DIAMOND username and password.
What is the minimum and maximum wagers allowed?
The minimum wager is $5 online, and $50 over the phone.
The maximum wager is up to $5,000 online, and $20,000 over the phone. (or currency equivalent)
Higher limits may be granted upon request.
If I make a betting error, can it be reversed or refunded?
No. Once a wager is made and accepted it is final.
How do I find out if I have won the bet I placed?
All sport wagers are graded immediately after completion of the match. You may check you History online to see the results or check your account balance.
How do I collect my winnings?
Payouts are processed Mon-Fri, 9-5pm EST. Simply call to request you payout over the phone, or email customerservice. For a complete listing of the ways you can receive your winnings, see our Withdrawing Funds section.
DSI will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, FirePay, credit card, MoneyBookers, or Instant Check (Citadel). Any additional amounts can be paid as you choose from the options listed in the Withdrawing Funds section. Please see our Payouts Request Policies for more information.
Note: Due to changes in Visa and Mastercard policies, DSI may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.
DSI will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, FirePay, credit card, MoneyBookers, or Instant Check (Citadel). Any additional amounts can be paid as you choose from the options listed in the Withdrawing Funds section. Please see our Payouts Request Policies for more information.
Note: Due to changes in Visa and Mastercard policies, DSI may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.
If I place a parlay and a selection is a push, what is the outcome?
A push in any parlay reverts the parlay down to the next lower level. i.e. a 2 team parlay reverts to a 2 team parlay, a 2 team parlay reverts to a straight bet.
Does DIAMOND offer a 10-cent baseball line?
DIAMOMD offers a 10-cent progressive baseball line.
- 105 to 139 – 10 cents
- 145 to 169 – 15 cents
- 175 to 189 – 20 cents
- 200 to 225 – 30 cents
- 240 to 285 – 40 cents
- and the line gets progressively wider as the line gets higher.
FAQ - Depositing FundsTOP
How do I deposit funds in my DIAMOND sports betting account?
DIAMOND offers a wide variety of methods to deposit funds into your betting account. For a complete listing and description of deposit methods, please see our Depositing Funds section.
How do I make a deposit with my credit card?
You can deposit over the phone or online with your credit card.
Online, simply login and click on “Cashier”. Then select your credit card option and complete the form.
Over the phone, simply call toll free and a customer service representative will be happy to handle your credit card deposit.
How do I make a deposit with NETeller?
Simply login and click on “Cashier”. Then select the “NETeller” option and complete the form.
New users will need to sign up with NETeller before depositing.
How do I make a deposit with Moneybookers?
Simply login and click on “Cashier”. Then select the “MoneyBookers” option and complete the form.
New users will need to sign up with MoneyBookers before depositing.
How do I make a deposit with FirePay?
Simply login and click on “Cashier”. Then select the “FirePay” option and complete the form.
New users will need to sign up with FirePay before depositing.
How do I make a deposit with Western Union or Money Gram?
Call for complete instructions on how to deposit. Or email us at cashier
How do I make a deposit via Bank Wire?
Call for complete bank wire instructions.
How do I make a deposit with Instant Check?
You can deposit over the phone or online with your Instant Check and the funds will be transferred from your bank account directly to your DIAMOND betting account. To deposit online, simply login and click on “Cashier”. Then select the “Instant Check Deposits Online” option and complete the form. Over the phone, simply call toll free and a customer service representative will be happy to handle your deposit.
Is there a minimum/maximum deposit amount?
The minimum deposit amount is $5 (or currency equivalent). There is no maximum.
Does DIAMOND reimburse my deposit and withdrawal transaction fees?
DIAMOND will reimburse all transaction fees for deposits of $300 or more. (or currency equivalent). For complete details on withdrawal transaction fees click here.
Do I need to submit a new Credit Card Authorization Form every time I use my credit card?
No. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.
FAQ – Withdrawing FundsTOP
How do I withdraw funds from my DIAMOND account?
You may request a withdrawal from your account online or over the phone. Online, simply login and click on “Cashier”. Then click on “Withdraw” and complete the form. Over the phone, call toll free and a customer service representative will be happy to handle your request.
Does DIAMOND reimburse my deposit and withdrawal transaction fees?
DIAMOND will reimburse all transaction fees for deposits of $300 or more. (or currency equivalent). For complete details on withdrawal transaction fees click here.
Are withdrawals always put back by the original deposit method?
DSI will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, FirePay, MoneyBookers, or Instant Check. Any additional amounts can be paid as you choose from the options listed in the Withdrawing Funds section. Please see our Payouts Request Policies for more information.
Note: Due to changes in Visa and Mastercard policies, DSI may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.
Note: Due to changes in Visa and Mastercard policies, DSI may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.
Do I need to supply a copy of the front and back of my credit card and photo ID before I can make a withdrawal?
Yes. Before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.
FAQ – My AccountTOP
I am receiving a password error. What should I do?
Contact our customer service department at or email Customer Service.
What happens if I forget my username or password?
Contact our customer service department at or email Customer Service for assistance in recovering either.
May I change my account information?
You may change your account information at any time, excluding the account holder’s name.